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Our Commitment to Support
We know that when you're working on a deadline, a bug isn't just an annoyance—it's a blocker. Even though VoiceCraft offers a generous free tier, we treat every user request with enterprise-grade seriousness.
Our support team is composed of the actual engineers who built the platform. When you email us, you aren't talking to a chatbot or a customized script; you're talking to someone who can push a fix to production.
How we handle feature requests
VoiceCraft moves fast. We release updates weekly. If you have an idea for a tool—like a specific audio format converter or a new voice style—let us know. Nearly 40% of our roadmap is driven directly by user emails.
Reporting Security Vulnerabilities
Security is our top priority. If you believe you've found a vulnerability, please email us directly with the subject line "SECURITY". We offer bounties for valid responsible disclosures.
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